Support Levels for PostgreSQL
Offerings at a Glance
Flexible Pricing for Servers Available | Flexible Pricing for Servers Available |
Faster Initial Response Times | Fastest Initial Response Times |
Up to 10 Technical Contacts | Up to 20 Technical Contacts |
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Response Time (SLA) Details
Initial S1 | 30 Minutes | 15 Minutes |
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Initial S2 | 90 Minutes | 60 Minutes |
Initial S3 | 4 Hours | 2 Hours |
Initial S4 | 24 Hours | 12 Hours |
Ongoing S1 | 1 Hour | |
Ongoing S2 | 4 Hours |
Covered Software
Percona Distribution for PostgreSQL | Percona Distribution for PostgreSQL |
Percona Monitoring and Management | Percona Monitoring and Management |
PostgreSQL | PostgreSQL |
Community fixes[3], and bug and hot fixes for Percona Software for PostgreSQL | Community fixes[3], and bug and hot fixes for Percona Software for PostgreSQL |
Supported components:
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[1] “Standard HA and Replication” refers to the streaming replication feature built into PostgreSQL within a single datacenter.
“Advanced HA and Replication” refers to all other supported replication features and technologies. This includes, but isn’t limited to, logical replication, and geographically distributed datacenters or availability zones.
[3] Community Fixes means that where possible we will report bugs and any Percona-created bug fixes to the upstream software vendor or open source project.
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