Support Levels for MongoDB
Offerings at a Glance
Flexible Pricing for Servers Available | Flexible Pricing for Servers Available |
Faster Initial Response Times | Fastest Initial Response Times |
Up to 10 Technical Contacts | Up to 20 Technical Contacts |
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Response Time (SLA) Details
Initial S1 | 30 Minutes | 15 Minutes |
---|---|---|
Initial S2 | 90 Minutes | 60 Minutes |
Initial S3 | 4 Hours | 2 Hours |
Initial S4 | 24 Hours | 12 Hours |
Ongoing S1 |
| 1 Hour |
Ongoing S2 |
| 4 Hours |
Covered Software
Percona Distribution for MongoDB | Percona Distribution for MongoDB |
Integrated Hot Backup | Integrated Hot Backup |
Percona Monitoring and Management | Percona Monitoring and Management |
Percona Server for MongoDB | Percona Server for MongoDB |
MongoDB Community | MongoDB Community |
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[1] “Standard HA and Replication” refers to the basic replica set feature built into MongoDB Community for high availability clustering within a single datacenter.
“Advanced HA and Replication” refers to all other supported replication features and technologies. This includes, but isn’t limited to, sharding and geographically distributed datacenters or availability zones.
[3] Community Fixes means that where possible we will report bugs and any Percona-created bug fixes to the upstream software vendor or open source project.
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