Support Levels for MySQL
Offerings at a Glance
Flexible Pricing for Servers Available | Flexible Pricing for Servers Available |
Faster Initial Response Times | Fastest Initial Response Times |
Up to 10 Technical Contacts | Up to 20 Technical Contacts |
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Response Time (SLA) Details
Initial S1 | 30 Minutes | 15 Minutes |
---|---|---|
Initial S2 | 90 Minutes | 60 Minutes |
Initial S3 | 4 Hours | 2 Hours |
Initial S4 | 24 Hours | 12 Hours |
Ongoing S1 |
| 1 Hour |
Ongoing S2 |
| 4 Hours |
Covered Software
Percona Distribution for MySQL | Percona Distribution for MySQL |
Percona XtraBackup hot backup | Percona XtraBackup hot backup |
Percona Monitoring and Management | Percona Monitoring and Management |
Percona Server for MySQL | Percona Server for MySQL |
Percona XtraDB Cluster | Percona XtraDB Cluster |
MySQL Community | MySQL Community |
MySQL + Galera | MySQL + Galera |
Orchestrator, ProxySQL, and HAProxy | Orchestrator, ProxySQL, and HAProxy |
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[1] “Standard HA and Replication” refers to all of the basic replication features built into MySQL Server for high availability clustering within a single datacenter. This is the standard log shipping based asynchronous replication, and any included tools to surround it. Within Oracle MySQL this includes the mysqlfailover utility, and within Amazon RDS this includes the built-in failover functionality.
“Advanced HA and Replication” refers to all other supported replication features and technologies. This includes, but isn’t limited to, Percona XtraDB Cluster and Galera, MySQL Group Replication, InnoDB Cluster, the semi-synchronous replication plugin in MySQL 5.7, multi-source replication, multiple datacenter or multiple availability zone replication, and MHA clustering.
[3] Community Fixes means that where possible we will report bugs and any Percona-created bug fixes to the upstream software vendor or open source project.
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