Support and Services for Cloud Native
Working with cloud-native environments shouldn’t be daunting. We’ll help you skip the headaches and get the most out of the cloud with on-demand and hands-on expertise.
Support
Get 24×7 troubleshooting assistance. Or augment your existing DBaaS vendor support with expertise that extends far beyond the infrastructure.
Managed Services
Extend your team’s expertise in cloud database operations with on-demand DBA services.
Consulting
Tackle larger projects like cloudnative database architecture and design, deployment, tuning, and maintenance.
Training
Elevate your team’s open source database expertise with handson exercises and instructor-led training.
Take the headache out of going cloud native.
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Percona Support for Cloud Native
Featuring 24x7x365 consultative support and premium SLAs at standard-rate prices, Percona Support for Cloud Native is ideal for organizations looking for on-demand troubleshooting and issue resolution.
Advanced
Support for complex business and technical needs in demanding environments.
Faster Initial Response Times
Up to 10 Technical Contacts
Includes:
- 24x7x365 expert support
- 30-minute SLA for Severity 1 incidents
- Phone and chat
- Product usage and service restoration assistance
- Percona software bug fixes and hot fixes
- Percona Knowledge Base
- Consultative support
- Optional Technical Account Manager
- Assigned Customer Success Manager
- 10 support users
- Software covered:
- Percona Operator for MySQL, MongoDB, PostgreSQL
- Amazon RDS (MySQL, MariaDB, PostgreSQL)
- Amazon Aurora (MySQL, PostgreSQL)
- Google Cloud SQL (MySQL, PostgreSQL)
- Microsoft Azure Database (MySQL, PostgreSQL)
- Heroku Postgres
- MongoDB Atlas
- ProxySQL Support
- HAProxy Support with PostgreSQL
- Percona Monitoring and Management
Premium
Support for uncompromising, financially sensitive, mission-critical environments.
Fastest Initial Response Times
Up to 20 Technical Contacts
Includes everything in Advanced plus:
- Everything in Advanced plus
- 15-minute SLA guarantee for Severity 1 incidents
- Community bug fixes
- Available liability and copyright indemnity options
- 20 support users
- Software covered:
- Percona Operator for MySQL, MongoDB, PostgreSQL
- Amazon RDS (MySQL, MariaDB, PostgreSQL)
- Amazon Aurora (MySQL, PostgreSQL)
- Google Cloud SQL (MySQL, PostgreSQL)
- Microsoft Azure Database (MySQL, PostgreSQL)
- Heroku Postgres
- MongoDB Atlas
- ProxySQL Support
- HAProxy Support with PostgreSQL
- Percona Monitoring and Management
Percona Managed Services for Cloud Native
Proactive database management that fits your business, Percona Managed Services for Cloud Native is ideal for organizations that require 24/7 hands-on care by technical experts.
Standard
Ideal for production database environments.
- 24×7 hands-on support, monitoring and alerting, and issue resolution via chat utilizing a dedicated Slack channel
- 15 -minute SLAs
- Proactive deliverables by a dedicated Percona team on a yearly or quarterly basis
- Operational changes via a robust change management process
- Dedicated Service Delivery Manager
- Advanced high availability topologies fully managed by Percona Experts
- Fully managed patching, upgrades, updates, scaling, backups, and other maintenance operations
- Advanced Percona Advisors
- Database infrastructure prep for seasonal traffic spikes
- Knowledge base with best practices and self-service guidance for database optimization
- Project-based work (upgrades, migrations, architecture changes, etc.)
Premium
Ideal for mission-critical database environments.
- 24×7 hands-on support, monitoring and alerting, issue resolution via chat utilizing a dedicated Slack channel
- 15-minute SLAs
- Proactive deliverables by dedicated Percona team on the most frequent basis:
- Quarterly business continuity review
- Quarterly top query review
- Quarterly in-depth performance review
- Ongoing query review
- Monthly security assessment
- Real-time critical issue advisory
- Real-time known bug alerts
- Weekly health status report
- Operational changes via a robust change management process
- Dedicated Service Delivery Manager
- Advanced high availability topologies fully managed by Percona Experts
- Fully managed patching, upgrades, updates, scaling, backups, and other maintenance operation
- Database infrastructure prep for seasonal traffic spike
- Project-based work (upgrades, migrations, architecture changes, etc.)
- Knowledge base with best practices and self-service guidance for database optimization
Percona Consulting for Cloud Native
With decades of experience solving complex database performance issues and design challenges, Percona Consultants will work with you to understand your goals and objectives and provide the best, unbiased solutions.
Architecture and design
- New deployments, cloud deployments, etc.
- Migration planning from Oracle (or any other proprietary database)
- Proof of concepts
- High availability and disaster recovery
- Scaling / sharding
Deployment
- Setup and configurations
- Implement redesigns
- Competitive migrations
Tuning
- Database audits and health checks
- Performance tuning
Maintenance
- Version upgrades
- Troubleshooting
- Backup and recovery
- Monitoring and alerting
Percona Training for Cloud Native
Bridge the knowledge gap and help your internal teams master Kubernetes and cloud database operations.
Database Operation Specialists
- Basic administration
- Replication
- Security
- Backup and recovery
- High availability
- Monitoring
- Troubleshooting
Developers
- Architecture and design
- Constructs
- Command basics
- Indexes
- Sharding
- Security basics
Why Percona Support and Services for Cloud Native?
Database support and services your team can count on
Guaranteed technical support and managed services available 24x7x365
Get 24x7x365 consultative, hands-off support with guaranteed 15-minute (Premium) or 30-minute (Standard) SLAs or delegate cloud database management to Percona completely
Single-vendor support for multiple databases
Get support for MySQL, PostgreSQL, and MongoDB in Amazon RDS and Aurora, Google Cloud SQL, Microsoft Azure Database, Heroku Postgres, and MongoDB Atlas.
Unmeasured server options
We understand that today’s development teams want the flexibility to spin up and take down servers, and that sometimes they need support