Emergency Outage and Critical Issue Resolution
Get immediate assistance for database outages and urgent performance issues. Available for MySQL, MongoDB, PostgreSQL, and MariaDB.
Get immediate database assistance.
We’ll be in touch as soon as you can fill out the form.
Restore your database to a healthy state — fast
When your database is down, every second matters. That’s why Percona offers round-the-clock, immediate critical issue assistance.
We’ll work to quickly restore your database to a healthy state. Then, we’ll dive deep into your systems and fix any systemic issues that could lead to future performance degradations or unplanned downtime.
Don’t delay – we’re ready to help.
What’s included:
- 24x7x365 expert support
- 30- to 15-minute SLA for Severity 1 incidents
- Phone and chat support
- Product usage and service restoration assistance
- Percona software bug fixes and hot fixes
- Knowledge base with best practices and self-service guidance
- Consultative support
Industry-leading brands trust Percona for comprehensive database support
Why choose Percona to handle emergency database issues?
When you encounter a database outage or performance issues, Percona steps in to quickly get your systems running again, restore performance, and identify what went wrong.
Once we resolve the immediate problems, our team focuses on making your databases more resilient to unexpected downtime. We aim to reduce its impact and ensure your database performance meets your needs. Our tuning efforts will improve query performance and system reliability while lowering server load, creating a more stable environment for handling your expected workload.
Emergency Database Support Benefits
Real-time, truly responsive support
When we say our team is available 24x7x365, we mean it. You’ll never be directed to an answering service when you need an answer.
Industry-best SLAs
24x7x365 consultative, hands-off support with guaranteed 15-minute (Premium) or 30-minute (Standard) SLAs.
On-premises or in the cloud
Support your environment wherever it lives – on premises, in the cloud, or as a hybrid of the two.
Resources
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