Support and Services for MongoDB
We know MongoDB. From day-to-day support to hands-on assistance for complex projects, our experienced database performance experts are ready to help you tackle any challenge.
Support
Resolve issues quicker and ensure the continuous performance of your deployments with 24x7x365 consultative MongoDB support.
Managed Services
Free your team to focus on strategic priorities with proactive, round-the-clock database management at a fraction of the cost of a dedicated, full-time DBA.
Consulting
Call on our team of MongoDB experts to solve your complex database performance issues and design challenges.
Training
Level up your team’s MongoDB skills with instructor-led, hands-on training designed to maximize comprehension, knowledge, and skill retention. Onsite or remote.
What our customers are saying
Percona provides an excellent service that is very flexible and adapted to our needs, with quick response times and important recommendations to improve our database usage. We have suffered from the very inferior support of MongoDB Atlas and appreciate the good work of the Percona Support and DBA teams.
Markus Koppenberger
CIO, Bmat
We are a small IT programming department, with a need for MongoDB support at a lower price point. Percona was able to deliver this with their excellent SLA and customer service. Mongo as a company is very expensive in terms of service agreements. So, Percona is an excellent choice for us.
Kurt Konchadi
Manager ERP Development, Extron
Percona has been a valuable partner to our development team over the last five years. The Percona level of support and service has been unmatched, and it’s the standard we use when evaluating other vendor relationships.
Ben Klang
VP of Business Technology, Power Home Remodeling
Get the expertise you need to run enterprise MongoDB
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Percona Support for MongoDB
Your trusted advisor for on-demand MongoDB support
Featuring 24x7x365 consultative support and premium SLAs at standard-rate prices, Percona Support for MongoDB is ideal for organizations looking to supplement their in-house talent with Percona expertise.
Ensure your MongoDB installation is running optimally
Overcome issues that negatively impact performance, such as:
- Poorly optimized queries
- Slow response times
- Unlocked security
- Incorrectly installed software
- Improperly configured settings
Implement fixes in hours, not weeks
Perplexing problem? Our support engineers have seen it. We’ll help you diagnose and fix any issue — fast.
Reduce application downtime
Increase uptime, restore service, and implement performance improvements. Plus, get best practices for high availability, backup, and database optimization.
Optimize your infrastructure and cloud costs
Break free from ballooning support contracts that benefit proprietary vendors, not you.
MongoDB support plans that fit your goals
Advanced
Support for complex business and technical needs in demanding environments.
Flexible Pricing for Servers Available Faster Initial Response Times Up to 10 Technical Contacts
Includes:
- 24x7x365 expert support
- 30-minute SLA for Severity 1 incidents
- Phone and chat
- Product usage and service restoration assistance
- Percona software bug fixes and hot fixes
- Percona Knowledge Base
- Consultative support
- Optional Technical Account Manager
- Assigned Customer Success Manager
- 10 support users
- Software covered:
- Percona Distribution for MongoDB
- Integrated Hot Backup
- Percona Monitoring and Management
- Percona Server for MongoDB
- Percona Backup for MongoDB
- Percona Operator for MongoDB
- MongoDB Community
See everything included in Percona for MongoDB support subscriptions.
Premium
Support for uncompromising, financially sensitive, mission-critical environments.
Includes everything in Advanced plus:
- Everything in Advanced plus
- 15-minute SLA guarantee for Severity 1 incidents
- Community bug fixes
- Available liability and copyright indemnity options
- 20 support users
- Software covered:
- Percona Distribution for MongoDB
- Integrated Hot Backup
- Percona Monitoring and Management
- Percona Server for MongoDB
- Percona Backup for MongoDB
- Percona Operator for MongoDB
- MongoDB Community
See everything included in Percona for MongoDB support subscriptions.
Percona Managed Services for MongoDB
Proactive database management that fits your business.
Get peace of mind knowing your MongoDB database is monitored by technical experts 24x7x365
Ideal for organizations that require 24/7 hands-on care, Percona Managed Services for MongoDB helps you reduce critical incidents and frees your team to focus on the high-value initiatives that drive your business forward.
- 24x7x365 proactive monitoring and alert/response for your databases
- Robust change management system to ensure standardized procedures are used for database modifications
- Incident management and root cause analysis (RCA) services for when problems occur
- Block of DBA hours so you can immediately start implementing recommendations
- Named service delivery manager (SDM)
- Monthly call and report card
- Automated reports
- Monthly security assessment
- Weekly health check
Managed Services for MongoDB designed for your needs
Standard
Ideal for production database environments.
- Advanced Percona Advisors
- 24×7 hands-on support, monitoring and alerting, and issue resolution
via chat utilizing a dedicated Slack channel - 15 -minute SLAs
- Proactive deliverables by a dedicated Percona team on a yearly or
quarterly basis - Operational changes via a robust change management process
- Dedicated Service Delivery Manager
- Advanced high availability topologies fully managed by Percona
Experts - Fully managed patching, upgrades, updates, scaling, backups, and
other maintenance operations - Advanced Percona Advisors
- Database infrastructure prep for seasonal traffic spikes
- Knowledge base with best practices and self-service guidance for database optimization
- Project-based work (upgrades, migrations, architecture changes, etc.)
Premium
Ideal for mission-critical database environments.
- Advanced Percona Advisors
- 24×7 hands-on support, monitoring and alerting, issue resolution via chat utilizing a dedicated Slack channel
- 15-minute SLAs
- Proactive deliverables by dedicated Percona team on the most frequent basis:
- Quarterly business continuity review
- Quarterly top query review
- Quarterly in-depth performance review
- Ongoing query review
- Monthly security assessment
- Real-time critical issue advisory
- Real-time known bug alerts
- Weekly health status report
- Operational changes via a robust change management process
- Dedicated Service Delivery Manager
- Advanced high availability topologies fully managed by Percona Experts
- Fully managed patching, upgrades, updates, scaling, backups, and other maintenance operation
- Database infrastructure prep for seasonal traffic spike
- Project-based work (upgrades, migrations, architecture changes, etc.)
- Knowledge base with best practices and self-service guidance for database optimization
Percona Consulting for MongoDB
Database expertise where and when you need it.
With decades of experience solving complex database performance issues and design challenges, Percona Consultants will work with you to understand your goals and objectives and provide the best, unbiased solutions.
Custom-scoped consulting services for MongoDB include:
Architecture and design
- New deployments, cloud deployments, etc.
- Migration planning from Oracle (or any other proprietary database)
- Proof of concepts
- High availability and disaster recovery
- Scaling / sharding
Deployment
- Setup and configurations
- Implement redesigns
- Competitive migrations
Tuning
- Database audits and health checks
- Performance tuning
Maintenance
- Version upgrades
- Troubleshooting
- Backup and recovery
- Monitoring and alerting
Percona Training for MongoDB
Expert-led training for your team to get the most out of MongoDB.
Give your teams the skills they need to master MongoDB operations. Instructor-led courses are available onsite, virtual, or hybrid, and feature tracks for both DBAs and developers.
Lesson plans include:
Database Operation Specialists
- Basic administration
- Replication
- Security
- Backup and recovery
- High availability
- Monitoring
- Troubleshooting
Developers
- Architecture and design
- Constructs
- Command basics
- Indexes
- Sharding
- Security basics
Why Percona Support and Services for MongoDB?
Database support and services your team can count on
Unparalleled MongoDB expertise
Percona Experts bring in-depth operational knowledge of MongoDB, helping you tackle any project, big or small, and ensure the optimal performance of your databases.
Real-time, truly responsive support and services
When we say our team is available 24x7x365, we mean it. You’ll never be directed to an answering service.
Reduced costs and complexity
Percona Experts can support your team or serve as an extension of it, so you don’t have to scale your internal staff to handle database emergencies and issue resolution.
Assistance on any environment
Support your environment wherever it lives – on premises, in the cloud, or as a hybrid of the two.
Simplified support and pricing
Simplified contracts and flexible pricing and payment options are designed to meet your budgetary requirements.