Support Levels for MariaDB
Offerings at a Glance
Flexible Pricing for Servers Available | Flexible Pricing for Servers Available |
Faster Initial Response Times | Fastest Initial Response Times |
Up to 10 Technical Contacts | Up to 20 Technical Contacts |
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Response Time (SLA) Details
Initial S1 | 30 Minutes | 15 Minutes |
---|---|---|
Initial S2 | 90 Minutes | 60 Minutes |
Initial S3 | 4 Hours | 2 Hours |
Initial S4 | 24 Hours | 12 Hours |
Ongoing S1 |
| 1 Hour |
Ongoing S2 |
| 4 Hours |
Covered Software
Mariabackup (Community version) | Mariabackup (Community version) |
Percona Monitoring and Management | Percona Monitoring and Management |
MariaDB Server | MariaDB Server |
MariaDB + Galera | MariaDB + Galera |
ProxySQL | ProxySQL |
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[1] “Standard HA and Replication” refers to all of the basic replication features built into MariaDB Server for high availability clustering within a single datacenter. This is the standard log shipping based asynchronous replication, and any included tools to surround it.
“Advanced HA and Replication” refers to all other supported replication features and technologies. This includes, but isn’t limited to, Galera, semi-synchronous replication, multi-source replication, multiple datacenter or multiple availability zone replication, and MHA clustering.
[3] Community Fixes means that where possible we will report bugs and any Percona-created bug fixes to the upstream software vendor or open source project.
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