Percona Support for MariaDB
24x7x365 consultative MariaDB support. Guaranteed SLAs.
MariaDB no longer meeting your needs?
Migrate to Percona software for MySQL – an open source,
production-ready, and enterprise-grade MySQL alternative.
Reliable, responsive support to run MariaDB at peak performance
For community versions of MariaDB
Percona Support for MariaDB is a comprehensive, highly responsive, and cost-flexible way to guarantee application performance and availability for community versions of MariaDB.
We offer premium SLAs at standard-rate prices, and our skilled technical staff is available to help you:
- Keep MariaDB running at peak performance
- Overcome issues like poorly optimized queries and improperly configured settings that negatively affect performance.
- Implement fixes faster than you thought possible
- Our support engineers are MariaDB experts, and they’ve seen it all. They’ll help you diagnose and fix any issue — fast.
- Focus your team on more strategic initiatives
- We’ll handle your support needs so you can focus on more pressing matters, like scaling your environment or developing applications.
- Increase uptime and availability
- Increase uptime, restore service, and implement performance improvements. Plus, get best practices for high availability, backup, and database optimization
For all other versions of MariaDB
Percona Consulting offers custom-scoped consulting services, including:
- Database environment architecture and design
- Deployment setup and configurations, redesign implementation, competitive migrations
- Database audits, health checks, and performance tuning
- Maintenance upgrades, troubleshooting, backup and recovery, monitoring and alerting
What our customers say
“BlaBlaCar’s Database Reliability Engineering team and Percona share the same belief that unbiased open source database expertise provides great products and attractive communication. Percona Support offers us a guarantee to run our business safely and allows us to be focused on high-value areas.”
Maxime Fouilleul,
Engineering Manager for BlaBlaCar’s DBRE Team
Get Percona Support for MariaDB
MariaDB support plans tailored to your business needs
With Advanced and Premium options, you’ll always have the right level of service for your organization.
Advanced
- Flexible Pricing for Servers Available
- Faster Initial Response Times
- Up to 10 Technical Contacts
- Phone and Chat Support
- Advanced Replication and HA Support [1]
- Consultative Support
- Assigned Customer Success Manager
- Optional Technical Account Manager
- Customized Contract
- Percona Software Hotfixes
- 10% Consulting Discount
- Covered Software:
- Mariabackup (Community version)
- Percona Monitoring and Management
- MariaDB Server
- MariaDB + Galera
- ProxySQL
- Community Fixes [2]
Premium
Support for uncompromising, financially sensitive, mission-critical environments. Includes:
- Flexible Pricing for Servers Available
- Fastest Initial Response Times
- Up to 20 Technical Contacts
- Advanced features +
- Ongoing Response Time Target
- Assigned Customer Success Manager
- Optional Emergency Onsite
- Custom Liability Options
- 20% Consulting Discount
- Non-Percona Software Fixes
- Covered Software:
- Mariabackup (Community version)
- Percona Monitoring and Management
- MariaDB Server
- MariaDB + Galera
- ProxySQL
- Community Fixes[2]
- MariaDB Server Fixes
You can also add a Technical Account Manager (TAM) to your MariaDB support plan. Experts in database administration, your dedicated TAM will work with you to understand your business and develop a personalized plan to optimize and power your database infrastructure.
Percona Support has the highest renewal rates in the database management industry for a reason
Real-time, truly responsive support
Industry-best SLAs
On-premises or in the cloud
Maximize your investment
Stop counting servers
Simplified support and pricing
Get Percona Support for MariaDB
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Case Study: BlaBlaCar Chooses Percona To Help Keep the Engines Revving
Working closely with the Percona Support team, BlaBlaCar learned more about the internals of MariaDB and was able to implement performance improvements to increase mission-critical application uptime. This support saved the BlaBlaCar team time and energy, which they then used to innovate and consolidate their platform.