With the recent outbreak of novel coronavirus (COVID-19), we want to take a moment to share with you the approach we are taking to support our staff, customers, partners, and community during this unprecedented event.
Percona’s first commitment is to the health and safety of our staff. Percona has been a remote working company since our inception, and therefore already offers flexible working locations and hours to help our staff adapt to, and support any community or region-wide social distancing that may be required. Additionally, we are closely monitoring the situation and will share best practices with our team members to help them limit their exposure and keep themselves and their families safe.
Because we already have strong foundations and structures that support remote work, we are confident that the coronavirus outbreak will not impact our ability to continue to provide our products and services to our customers. As we are not affected by office closures, and all of our staff already have the tools and resources they need in their home offices, they will be able to continue their customer communication, support, and outreach, without downtime or interruption.
Should any contract require in-person assistance, we will review those on a case-by-case basis, and work with our staff and our customers to define and offer alternative solutions while keeping everyone’s safety and security in mind.
We are continuously monitoring and following the guidance of the World Health Organization (WHO) and the Centers for Disease Control and Prevention (CDC) and will reach out to you directly should any changes require a change in the way we currently operate.
Percona is founded on the belief that all companies should have access to the best tech, the best platforms — anytime, anywhere. We will continue to use our expertise to ensure our customers avoid downtime and outages and can meet expected customer experience through sound database architecture frameworks.
Should you have any questions or concerns, please don’t hesitate to contact us directly.
Are there any plans to cancel Percona Live 2020 in Austin? If not know, if you do decide to cancel, how much notice will you provide.
Hi Wayne,
We are communicating with event teams and considering all options, given the rapidly evolving situation. We hope to have an update regarding Percona Live very soon, and will post any updates here on our blog, as well as on the percona.com/live site. Thanks for your patience!