What You Will Do:
- Contribute to the definition of the Global Services product vision and strategy
- Conduct thorough market research and customer analysis
- Define and own Percona’s Services portfolio roadmap
- Identify customer needs and opportunities
- Design new Services products and features, and enhance existing Services products
- Ensure the successful launch of new Services products
- Own the implementation of new product launch (education, pricing/SKU updates, etc)
- Be accountable for the growth and adoption of Services products
- Own the complete Services product lifecycle from incubation to sunsetting
- Develop and maintain relationships with strategic customer contacts
- Act as a sales support resource and evangelist for opportunities related to Services products
- Work with Product and Engineering teams to integrate the services and software customer experience
- Analyze product performance including revenue, adoption and customer satisfaction
What You Have Done:
- At least 5 years of Product Management experience, preferably in service offerings within a software ecosystem
- Experience with open-source software, services and communities
- Demonstrated ability to communicate with both internal team members and external customers effectively
- Utilized metrics and data to make informed decisions and generate actionable insights
- Experience working with a geographically distributed remote team
You’ll stand out if you have the following:
- Hands-on experience working with one or more of the following: MySQL, PostgreSQL, or MongoDB and related technologies
- Strong understanding of the needs and challenges users and customers face when deploying MySQL, MariaDB, MongoDB, PostgreSQL and/or other databases
- Strong public speaking skills with an ability to evangelize
- Start-up/scale-up experience, with an appreciation of the dynamics of a growing services and software company
Personal Attributes:
- Active listener with the ability to ask meaningful questions at the right time
- Exceptional relationship builder, viewing customers as equals in the journey
- A passionate and natural teacher who enjoys educating their team, company, and customers
- Independent with the ability to work with minimal direction
- Clear and concise communicator in every situation
- Strong work ethic with an entrepreneurial approach