The challenge
With sales, every second counts toward effective performance and more efficient selling. Since 2008, PhoneBurner has assisted sales professionals in reaching out to clients and prospects more effectively via a communication platform that seamlessly integrates with the professional’s sales pipeline and customer relationship management tools. The company’s service drives results for clients by helping salespeople be smarter, fresher, better organized, and more productive on the phone.
PhoneBurner provides a power dialer solution that enables users to engage in more meaningful telephone communications with clients and prospects. As a highly interconnected service facilitating real-time communication, PhoneBurner’s power dialer solution must be available and perform effectively. The PhoneBurner technology team, led by Chief Technology Officer Kevin Reeves and DevOps Manager Jack Peterson, is responsible for delivering that quality of service and performance to customers.
While the company’s existing technology stack was working well, the team could see that it would face more bottlenecks when it came to managing the databases at the heart of its real-time communications platform. Rather than wait for any potential problems to arise, Reeves and Peterson decided to look for outside expertise.
The solution
The PhoneBurner team chose Percona as its partner for managed database services because of Percona’s depth of database management talent and expertise across multiple database platforms. In choosing Percona, PhoneBurner was able to offload the responsibility of monitoring and optimizing its database installations while also bolstering its internal team’s knowledge and skills.
In addition, PhoneBurner benefits from Percona’s database management, resiliency, and backup expertise. With multiple thoroughly tested backup mechanisms in place, the team at PhoneBurner is confident in their ability to meet their customers’ requirements for data protection and availability for the foreseeable future.
