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Percona High Availability Database Support

24x7x365 consultative, high availability support. Guaranteed SLAs.

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High availability support you can count on

Percona designs, configures, and deploys high availability (HA) databases so that applications always have access to essential data. Then, we apply the same level of expertise and commitment to ensuring your databases continue to run smoothly and continuously.
 
We offer support for MySQL, MongoDB, and PostgreSQL HA clusters in any environment, and our highly experienced support team is available 24x7x365 to ensure continual high performance from your systems.
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Keep applications up

Whether your source or replica database is on-premise or in public or private cloud environments (such as AWS, Google Cloud Services, Microsoft Azure, etc.), it is critical that your database deployment does not have a potentially devastating single point of failure. Percona High Availability Support makes sure your applications stay up.

Cloud migration solutions

Percona can conduct a Pre-Cloud Readiness Assessment where we evaluate your current and future needs, and provide recommendations for ensuring peak performance, data loss prevention and the high availability of your cloud database. Our support keeps those database architectures bug free and up so applications can access crucial data.

Migrate to high availability with no issues
If you are currently running MySQL but have not adopted a failover clustering solution, Percona can help you seamlessly migrate from your current MySQL instance to Percona XtraDB Cluster or other high availability solution, and provide expert support to keep your databases running optimally 24x7x365.
Maximize application performance
Percona can help you optimize your performance and provide expert support to keep your database running optimally 24x7x365. Even if you have a MySQL, MongoDB, MariaDB or PostgreSQL clustered solution, you can’t afford to take a chance that a problem with the setup will negate your hard work.

High Availability Support that fits your goals

Get expert assistance and guaranteed SLAs for High Availability environments with Percona Support, available in Advanced and Premium tiers.

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Advanced

Support for complex business and technical needs in demanding environments. Includes:

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  • 24x7x365 expert support
  • 30-minute SLA for Severity 1 incidents
  • Phone and chat
  • Product usage and service restoration assistance
  • Percona software bug fixes and hot fixes
  • Percona Knowledge Base
  • Consultative support
  • Optional Technical Account Manager
  • Assigned Customer Success Manager
  • 10 support users

See everything included in an Advanced subscription. 

Premium

Support for uncompromising, financially sensitive, mission-critical environments. Includes:

  • Everything in Advanced plus
  • 15-minute SLA guarantee for Severity 1 incidents
  • Community bug fixes
  • Available liability and copyright indemnity options
  • 20 support users

See everything included in a Premium subscription

Standard and Premium subscribers can add a Technical Account Manager (TAM) to their support plan. Experts in database administration, your dedicated TAM will work with you to understand your business and develop a personalized plan to optimize and power your database infrastructure.

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