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Percona Support for DBaaS

24x7x365 consultative DBaaS support. Guaranteed SLAs.
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Database services your team can count on

Percona Support for Database as a Service (DBaaS) is ideal for organizations looking to supplement their in-house talent with Percona open source software, expertise, and guaranteed SLAs.

Subscribers benefit from comprehensive, responsive, and cost-flexible support for deploying and managing MySQL, MongoDB, and PostgreSQL within DBaaS environments like Amazon RDS and  Aurora, Google Cloud SQL, Microsoft Azure Database, and MongoDB Atlas. Unlike traditional database vendor support, Percona Support for DBaas provides expertise beyond the infrastructure, enabling you to successfully deploy and use modern database technologies.

Contact Percona Support
“At Wattpad, we have a lot of real-time updates and user interaction — we’re a social media site for writers. We need reads, writes, and our database workload to match our Amazon RDS provisioning. Percona helped us to validate that queries were tuned correctly, and that we were getting the most out of our cloud environment.”

Ray Slakinski,
Lead Developer, Operations at Wattpad

Explore DBaaS Support Plans

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Guaranteed technical support available 24x7x365
Get 24x7x365 consultative, hands-off support with guaranteed 15-minute (Premium) or 30-minute (Standard) SLAs.
Single-vendor support for multiple databases
Get support for MySQL, PostgreSQL, and MongoDB in Amazon RDS and Aurora, Google Cloud SQL, Microsoft Azure Database, Heroku Postgres, and MongoDB Atlas.
Unmeasured server options
We understand that today’s development teams want the flexibility to spin up and take down servers, and that sometimes they need support.

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Support that fits your DBaaS goals

Get expert assistance and guaranteed SLAs for DBaaS environments with Percona Support, available in Advanced and Premium tiers.
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Advanced

Support for complex business and technical needs in demanding environments.​ Includes:

  • 24x7x365 expert support
  • 30-minute SLA for Severity 1 incidents
  • Phone and chat
  • Product usage and service restoration assistance
  • Percona software bug fixes and hot fixes
  • Percona Knowledge Base
  • Consultative support
  • Optional Technical Account Manager
  • Assigned Customer Success Manager
  • 10 support users
  • Software covered:
    • Amazon RDS (MySQL, MariaDB, PostgreSQL)
    • Amazon Aurora (MySQL, PostgreSQL)
    • Google Cloud SQL (MySQL, PostgreSQL)
    • Microsoft Azure Database (MySQL, PostgreSQL)
    • Heroku Postgres
    • MongoDB Atlas
    • ProxySQL Support
    • HAProxy Support with PostgreSQL
    • Percona Monitoring and Management
    • Community Fixes

See everything included in an Advanced subscription. 

Premium

Support for uncompromising, financially sensitive, mission-critical environments.​. Includes:

  • Everything in Advanced plus
  • 15-minute SLA guarantee for Severity 1 incidents
  • Community bug fixes
  • Available liability and copyright indemnity options
  • 20 support users
  • Software covered:
    • Amazon RDS (MySQL, MariaDB, PostgreSQL)
    • Amazon Aurora (MySQL, PostgreSQL)
    • Google Cloud SQL (MySQL, PostgreSQL)
    • Microsoft Azure Database (MySQL, PostgreSQL)
    • Heroku Postgres
    • MongoDB Atlas
    • ProxySQL Support
    • HAProxy Support with PostgreSQL
    • Percona Monitoring and Management
    • Community Fixes

See everything included in a Premium subscription. 

Technical Account Manager

Standard and Premium subscribers can add a Technical Account Manager (TAM) to their DBaaS support plan. Experts in database administration, your dedicated TAM will work with you to understand your business and develop a personalized plan to optimize and power your database infrastructure.

Remain agile with flexible pricing

Our flexible pricing model simplifies support, making it easier to predict annual costs as you scale and grow your business.
Stop counting servers
Change your environment without changing your contract. Your costs will remain consistent for the entire contract period, regardless of growth.
Simplified support and pricing
Combine your MySQL, MongoDB, and PostgreSQL database support needs with a single enterprise-class vendor. Simplified contracts and flexible pricing and payment options are designed to meet your budgetary requirements.

Get Percona Support for DBaaS

We’ll help you find the right solution for your business.

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